Refund and Return Policy for www.petercontardoauthor.com
Last updated: June 9, 2024
1. Introduction
At www.petercontardoauthor.com, we are committed to providing high-quality products and excellent customer service. This Website is owned and operated by TCG Partners, Inc. Peter Contardo is an author and content creator for this Website. All rights to market, distribute, and monetize Peter Contardo’s content have been transferred to TCG Partners, Inc. as agreed upon by both parties. Peter Contardo holds no liability for any content owned, marketed, distributed, or monetized by TCG Partners, Inc. If you are not entirely satisfied with your purchase, TCG Partners, Inc. is here to help. This Refund and Return Policy outlines your rights and responsibilities regarding refunds and returns of products purchased from our Website.
2. Refund and Return Policy
2.1 Physical Products (Books and Merchandise)
- Eligibility for Returns: You have 30 calendar days from the date of purchase to return a physical product. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
- Return Process: To initiate a return, please contact us at peter@tcgpartners.biz with your order number and reason for the return. We will provide you with instructions on how to return the item.
- Shipping Costs: You are responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
2.2 Digital Products (eBooks and Digital Content)
- Eligibility for Refunds: Due to the nature of digital products, we do not offer refunds for eBooks or other digital content once the purchase is completed. If you experience any issues with downloading or accessing your digital product, please contact us at peter@tcgpartners.biz for assistance.
2.3 Sale Items
- Only regular-priced items may be refunded. Sale items are not eligible for refunds.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at peter@tcgpartners.biz with your order number and a description of the issue. We will arrange for a replacement or refund, including any applicable shipping costs.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at peter@tcgpartners.biz for further instructions.
5. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
- Email: peter@tcgpartners.biz
- Address: TCG Partners, Inc. 7901 4th Street N, Suite 14431 St. Petersburg, FL 33702-4305
6. Changes to This Policy
We may update this Refund and Return Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about our refund and return practices.
By making a purchase from www.petercontardoauthor.com, you acknowledge that you have read and understood this Refund and Return Policy.
Feel free to customize the contact information and any other specific details as needed for www.petercontardoauthor.com.